Terms of service
Last updated: [July 17, 2026]
Overview
The terms "we", "us" and "our" refer to enigmito, a brand operated by Edulus Software s.r.o., a company registered in the Czech Republic (registration number 03912558), with its registered office at Roháčova 145/14, 130 00 Prague, Czech Republic. enigmito operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). enigmito is powered by Shopify, which enables us to provide the Services to you.
These terms and conditions, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully. They include important information about your legal rights and cover areas such as your right of withdrawal, warranty terms and limitations of liability.
Nothing in these Terms limits or removes any rights you have as a consumer under the mandatory law of your country of residence. Where any provision of these Terms conflicts with a mandatory consumer protection rule that applies to you, that rule prevails over these Terms to the extent of the conflict.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.
Section 1 - Access and account
Our products are intended for adult purchasers. By agreeing to these Terms, you confirm that you are at least 18 years old, or that you have the legal capacity to enter into a contract in your country of residence. Our games carry an age guidance of 14+; if you buy a game for a minor in your care, you are responsible for deciding whether the content is suitable for them.
To use the Services, including browsing our store or purchasing any of our products, you may be asked to provide certain information, such as your email address and billing and payment information. You confirm that the information you provide is correct, current and complete, and that you have the right to provide it.
If you create an account, you are responsible for keeping your account credentials secure and for activity that takes place under your account. You may not transfer, sell, assign or license your account to anyone else.
Section 2 - Our products
Our products are digital goods: downloadable murder mystery and detective case-file games, delivered electronically. They are not physical products and nothing is shipped to you.
We have made every effort to describe our products accurately. However, the way a product appears may differ slightly from how it appears on your screen, depending on your device and its settings. Screenshots, previews and sample images are illustrative.
We may change product descriptions at any time, and we may discontinue a product or limit the quantities we offer to any person, region or jurisdiction. Changes will not affect orders we have already accepted.
Section 3 - Orders
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order. Your order is accepted, and a contract between you and us is formed, when we send you an order confirmation by email. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it. Our products are digital and, where you have consented to immediate delivery, are delivered immediately (see Section 6). Cancellation after delivery has begun is subject to the withdrawal rules in Section 6.
If we do not accept, change or cancel an order, we will try to contact you using the email or other details you provided at the time of the order.
Section 4 - Prices, taxes and billing
Prices are shown in the currency displayed at checkout and, for consumers, include VAT where applicable. The total price payable, including any applicable taxes, is shown to you before you complete your order and is set out in your order confirmation email.
Prices, discounts and promotions may change without notice. The price that applies to your order is the price displayed at the time you place it. Promotions may be governed by separate terms; where those conflict with these Terms, the promotion terms apply to that promotion.
You confirm that the payment information you provide is true, correct and complete, that you are authorised to use the payment method, and that you will pay the amount shown at the posted price including any applicable taxes.
Payments are processed by Shopify Payments (Shopify Pay, Stripe) and, depending on your chosen method, by other payment providers. We do not store your full card details. Your use of a payment provider may be subject to that provider's own terms.
Section 5 - Delivery of digital products
Your games are delivered electronically, normally by a download link or access provided immediately after your payment is confirmed, and by email to the address you provide. No physical item is shipped.
It is your responsibility to provide a valid email address and to ensure you can receive our messages (for example, that our emails are not blocked or filtered). If you do not receive your product within a reasonable time after payment, contact us at enigmito.games@gmail.com and we will help.
You are responsible for having a device and software capable of opening standard digital files (such as PDF). Product pages describe the file formats involved.
After your purchase, we will send you confirmation of the contract by email, including confirmation of your consent to immediate delivery and your acknowledgement that the right of withdrawal is lost, where you have given them (see Section 6).
Section 6 - Right of withdrawal and refunds
6.1 Your statutory right of withdrawal
If you are a consumer in the EU (or in another jurisdiction granting equivalent rights), you normally have the right to withdraw from a purchase within 14 days without giving a reason.
6.2 Waiver for immediate digital delivery
Our products are digital content supplied without a physical medium. Under EU consumer law, the right of withdrawal does not apply, and is lost, once the supply of digital content has begun, where you have:
- given your express prior consent to us beginning the supply of the digital content immediately, before the end of the 14-day withdrawal period; and
- acknowledged that you thereby lose your right of withdrawal once supply has begun.
At checkout, before completing your purchase, you will be asked to confirm both points. If you give that consent and acknowledgement and we begin delivery, you will not be able to withdraw from the purchase.
6.3 If you do not consent to immediate delivery
If you do not give the consent described in Section 6.2, we will not begin delivery until the 14-day withdrawal period has ended, and you keep your right to withdraw during that period. The period is 14 days from the day the contract is concluded.
To withdraw, you can use the model withdrawal form in Section 6.4, but you do not have to; any clear statement of your decision to withdraw is enough. You can send it to us at enigmito.games@gmail.com, which is the quickest way to reach us. To meet the deadline, it is enough that you send your withdrawal notice before the 14-day period ends.
If you withdraw and no delivery has begun, we will refund all payments received from you without undue delay, and no later than 14 days from the day we are informed of your decision.
6.4 Model withdrawal form
You may use the form below where the right of withdrawal applies. Complete it and send it to us; you do not have to use this exact wording.
To: Edulus Software s.r.o., Roháčova 145/14, 130 00 Prague, Czech Republic, enigmito.games@gmail.com
I hereby give notice that I withdraw from my contract for the following:
- Ordered on / received on: [date]
- Order number: [if known]
- Name of consumer: [your name]
- Address of consumer: [your address]
- Email used for the order: [your email]
- Date: [date]
- Signature (only if sent on paper): [signature]
6.5 Goodwill and faulty products
Nothing above affects your statutory rights if a product is faulty, not as described, or does not have the qualities you could reasonably expect. If a game does not work as it should, contact us and we will repair, replace or refund it as required by law. We may also, at our discretion, offer refunds or exchanges beyond your statutory rights; any such goodwill gesture does not limit your statutory rights. Our Refund Policy gives further detail.
Section 7 - Intellectual property
Our Services, including all trademarks, brand elements, text, images, graphics, layouts, game content, puzzles, story materials, audio and the selection and arrangement of these, are owned by Edulus Software s.r.o., its affiliates or its licensors, and are protected by Czech, EU and foreign intellectual property laws.
These Terms permit you to use the Services and the products you buy for your personal, non-commercial use only. In particular, you may print and use the game files you purchase to play the game privately, including printing copies for the players taking part in your own game session. You must not resell, redistribute, publicly perform for commercial gain, sublicense, or make the game content publicly available, and you must not reproduce, modify or create derivative works from our content, except as allowed by mandatory law or with our prior written consent.
"enigmito" and our logos and product names are trademarks of Edulus Software s.r.o. or its licensors. "Shopify" and its logos are trademarks of Shopify. Other names and marks belong to their respective owners. All rights not expressly granted are reserved.
Section 8 - Optional tools and third-party services
We may give you access to tools or services provided by third parties that we do not control or monitor (for example, review collection or embedded functionality). These are provided "as is" and "as available", and we are not responsible for them. Your use of them is at your own discretion, subject to the third party's own terms. Where a third party processes your personal data, our Privacy Policy explains this.
Section 9 - Third-party links
The Services may contain links to websites operated by third parties. We are not responsible for the content or accuracy of third-party sites, and we are not liable for your dealings with them. Please review a third party's own terms and policies before using their site or services.
Section 10 - Relationship with Shopify
enigmito is powered by Shopify, which enables us to provide the Services to you. However, any sale you make in our store is made directly with enigmito (Edulus Software s.r.o.). By using the Services, you acknowledge that Shopify is not responsible for any aspect of the sale between you and enigmito. This does not affect any rights you have against us as the seller, or any mandatory consumer rights.
Section 11 - Privacy
All personal information we collect through the Services is handled in accordance with our Privacy Policy and, where relevant, Shopify's Privacy Policy. Because the Services are hosted by Shopify, Shopify processes personal data relating to your use of the Services in order to provide them. Our Privacy Policy explains what we collect, why, the legal bases we rely on under the GDPR, and your rights.
Section 12 - Reviews and feedback
If you submit a review, suggestion, idea or other content ("Feedback"), you grant us a non-exclusive, worldwide, royalty-free, sublicensable licence to use, reproduce, publish, adapt and display that Feedback in connection with operating and promoting the Services, to the extent permitted by law.
Where we publish customer reviews, we take reasonable steps to check that reviews come from customers who have actually bought the product, and we describe how we do this on the relevant pages. You confirm that any Feedback you provide is your own, is accurate, does not impersonate anyone, and does not infringe anyone's rights or contain unlawful, abusive or malicious material. We may, but need not, moderate or remove Feedback.
Section 13 - Acceptable use
You may use the Services for lawful purposes only. You agree not to use the Services: for any unlawful or malicious purpose; to breach any applicable law; to infringe our or others' intellectual property; to harass, abuse or harm any person; to transmit false or misleading information; to send spam or unsolicited promotional material; to impersonate any person or entity; to upload malicious code; to collect others' personal data without a lawful basis; or to interfere with, bypass or circumvent the security or access features of the Services. You also agree not to reproduce, resell or commercially exploit any part of the Services except as expressly permitted. We may suspend or terminate your access if you breach these Terms.
Section 14 - Automated access and agents
If you use software that accesses or interacts with the Services automatically or on your behalf (an "Agent"), it must identify itself as such, must not conceal that it is automated or mimic human behaviour to evade detection, must not circumvent measures we use to control automated access, and must respect any request we make that it stop. We may limit automated access to the Services by technical or other means.
Section 15 - Termination
We may suspend or end your access to the Services at our discretion, in particular if you breach these Terms. Termination does not affect any order already accepted or any statutory rights you have. Sections that by their nature should survive termination (including Intellectual Property, Reviews and Feedback, Limitation of Liability, Indemnification, Governing Law and this Section) continue to apply.
Section 16 - Warranties and product conformity
We provide our products and Services with reasonable care and skill. For consumers, our products must conform to the contract and to the description we give, and you have statutory rights if they do not; nothing in these Terms excludes or limits those rights.
Beyond your statutory rights, and to the extent permitted by law, general information presented on the Services is provided for information purposes only and we do not warrant that the Services will always be uninterrupted, timely, secure or error-free. This section does not exclude any liability that cannot be excluded under applicable law.
Section 17 - Limitation of liability
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. In particular, we do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded or limited under mandatory law, including your mandatory consumer rights.
Subject to the paragraph above, we are not liable for loss or damage that was not reasonably foreseeable, that was not caused by our breach, or that arises from your own misuse of a product or the Services. Where we are liable to a consumer, our liability is limited to loss that arises naturally from our breach and that was reasonably foreseeable by both parties.
If you use the Services other than as a consumer (for example, for business purposes), our total liability arising from the Services is limited, to the extent permitted by law, to the amount you paid us for the relevant product, and we are not liable for indirect or consequential loss, lost profits or lost data.
Section 18 - Indemnification
If you use the Services in breach of these Terms or in breach of the law, you agree to compensate us for reasonable losses, damages and costs (including reasonable legal fees) that we incur as a direct result, to the extent those losses were caused by your breach. This does not apply to you acting as a consumer making ordinary use of our products, and it does not limit your statutory rights.
Section 19 - Complaints and dispute resolution
If you have a complaint, please contact us first at enigmito.games@gmail.com and we will try to resolve it.
If we cannot resolve a dispute between us, you may, as a consumer, be entitled to use out-of-court dispute resolution. In the Czech Republic, the competent body for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce), www.coi.cz. Consumers in the EU can also find information about dispute resolution options through their national consumer authorities. Using these options is voluntary and does not affect your right to bring a claim before the courts.
Section 20 - Governing law and jurisdiction
These Terms and any dispute arising from them are governed by the law of the Czech Republic. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory rules of the law of your country of residence, and you may bring proceedings in the courts of your country of residence where the law allows. If you use the Services other than as a consumer, the courts of the Czech Republic have exclusive jurisdiction.
Section 21 - General
If any provision of these Terms is found to be unlawful or unenforceable, the rest of the Terms remain in effect and the unenforceable provision applies to the fullest extent permitted by law. Our failure to enforce a right is not a waiver of it. These Terms, together with the policies referred to in them, form the entire agreement between you and us about your use of the Services. You may not transfer your rights or obligations under these Terms without our consent; we may transfer ours where doing so does not reduce your rights. Headings are for convenience only.
Section 22 - Changes to these Terms
You can review the current version of these Terms on this page at any time. We may update these Terms, and we will notify you of material changes in accordance with applicable law. Changes do not apply retroactively to orders already accepted. The Terms that apply to your purchase are those in force when you place your order.
Section 23 - Contact
Questions about these Terms should be sent to enigmito.games@gmail.com.
Seller: Edulus Software s.r.o. Registered office: Roháčova 145/14, 130 00 Prague, Czech Republic Registration number: 03912558 Email: enigmito.games@gmail.com